At 3D PHOENIX, we work to ensure that we provide our Customers with professional quality in 3D Models, 3D Stock Images, and 3D Generated Scenery.
This we take seriously in order to ensure Customer Satisfaction at all times. If you believe that the product(s) you have purchased from our website is defective, kindly contact our team on [email protected], and we will take all the necessary actions in order to remedy your concerns.
Our Customers are eligible for refunds by complying with the following steps:
When requesting a refund, please, indicate the order number, the problem encountered, preferred type of refund (similar model from the same artist or a cash back refund) in your email message to 3D Phoenix.
After receiving a refund request, we will process the request within 3 business days. However, the payment will take place 30 days after the authorization has taken place, and the payment processor fees will be deducted, if any.
In the event of a refund, you (The Customer) are legally bound to destroy all copies of purchased product files without the right to retain or use them in the future.
Before proceeding with your purchase, please consider the following: